Refund Policy
CDKeyDeals Return and Refund Policy
Effective Date: January 10, 2026
At CDKeyDeals.com, we sell digital products such as Microsoft keys, game keys, gift cards, and other instantly delivered items. Because these products are delivered electronically and can be accessed immediately, most purchases become final once a key or code is delivered and viewed.
This return and refund policy explains when you may be eligible for a refund, replacement, or store credit. This policy forms part of our Terms and Conditions and Privacy Policy.
By purchasing from CDKeyDeals.com, you agree to this return and refund policy. We may update this policy periodically with an updated effective date.
1) General Rules (Digital Goods)
Digital products are generally non-refundable
Once a digital key or code is delivered and accessed, viewed, redeemed, or activated, the transaction is usually final.
- Change of mind after accessing the code
- Accidental purchase (after viewing)
- Regret after purchase
- Successfully activated or redeemed products
Why returns are limited for digital items
Digital items cannot be physically returned. Once delivered, they can be copied or used, making standard returns impractical.
Please verify before you buy
- Product title, edition, description
- System requirements and compatibility
- Region restrictions
- Activation instructions
Questions? Email support@cdkeydeals.com
2) When Refunds or Replacements May Be Approved
Refunds or replacements are approved only in specific cases with proper evidence (order details, screenshots, errors).
A) Invalid or non-working key
If verified, we may provide a replacement key or full refund.
B) Delivery failure
If not received within 24 hours, we may resend or refund.
C) Duplicate purchase
Refund allowed if reported before activation.
D) Unauthorized purchase
Verified fraud cases may be refunded.
E) Legal rights
Local consumer laws will be respected.
3) Non-Refundable Situations
- Activated or redeemed products
- Third-party platform issues
- Bulk/reseller purchases
- Partially used gift cards/subscriptions
- Final sale items
4) How to Request a Refund
Timeframe: Within 7 days of purchase
What to include
- Order number
- Email used at checkout
- Product name
- Issue description
- Screenshots (recommended)
Send to: support@cdkeydeals.com
Response time: within 48 hours
5) Resolution Options
- Refund (5–10 business days)
- Replacement key
- Store credit
Some processing fees may not be refundable.
6) Chargebacks and Disputes
Please contact us before filing a chargeback. Accounts may be suspended during investigation if disputes are opened without notice.
7) Product Warranty
Some products may include a warranty. If a license is revoked after activation (not due to misuse), contact support.
8) Changes to This Policy
We may update this policy anytime. Continued use means acceptance of changes.
9) Contact Us
Email: support@cdkeydeals.com
Support: 24/7 live chat or ticket system
27 OLD GLOUCESTER STREET LONDON WC1N 3AX